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Derwent Practice

In light of the Coronavirus and risk of infection, if you have any flu-like symptoms, do not come to your GP Practice.  Instead, please request a telephone consultation with your GP or ring NHS 111 for advice.

Extended Access Service

The practice works alongside other GP surgeries in Ryedale to provide services 7 days per week. 

 Derwent Practice regularly provides routine patient appointments outside of core hours on: 

Monday, Wednesday and Friday up to 8pm

Saturday mornings from 8-10:30am; and

Selected Sunday mornings from 8-10:30am.

 

Patients from Derwent can also access appointments up to 8pm on Tuesdays at Ampleforth & Hovingham Surgery and on Thursdays at Sherburn & Rillington Practice.  Sunday morning appointments are also available to patients from Derwent at these sites. 

 In order for you to be seen at one of these other practices within the Extended Access Service, you will need to consent to share your electronic medical record so that the team at Ampleforth or Sherburn will have full access to your records.  You will be asked for your consent when you book an appointment and only with your consent, we will set up this share.  Unfortunately, without this consent, you cannot be seen anywhere other than your usual registered practice.

Should you wish to book an appointment as part of the Extended Access Service, please contact reception on telephone 01653 600069.

Europe’s biggest patient experience survey gets underway

Around 2.2 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January.

The invitations go out mainly by letter to a sample of people from each of more than 7000 practices.  This year, for the first time, the survey team at NHS England and NHS Improvement are piloting digital invitations, so some people may hear from them by text message or email.

The data provides vital information to the NHS to identify what’s working well and what can be improved.  It helps identify inequalities in experience too, such as for certain age or racial groups or people with other protected characteristics.

It can also provide new information that does not come to light in other ways.  Last year’s survey helped the NHS to learn more about the high proportion of people who are carers to others and about how this affects their experiences of using health services.

Dementia Clinic at Derwent Practice

Please see the following link for information about a Dementia Clinic that is going to be held at Derwent Practice:

Dementia Clinic Derwent Practice

Practice Privacy Policy

Please find below links to our Practice Privacy Policy documents:

Derwent Practice Privacy Policy

Derwent Practice Child Information Poster

Derwent Practice Information Poster

Derwent Practice Subject Access Request Form

The Yorkshire & Humber Care Record

The Yorkshire & Humber Care Record is a shared system that allows Healthcare staff within the Humber, Coast and Vale Health and Social Care community to appropriately access the most up-to-date and correct information about patients, to deliver the best possible care.

 The Yorkshire & Humber Care Record Guarantee is our commitment that we will use records about you in ways that respect your rights and promote your health and wellbeing.

 If you would like any further information, or would like to discuss this further, please contact us using the details provided below: 

Data Protection Officer - 01653 600069

The Yorkshire & Humber Care Record - FAQs

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or booking an appointment are both just a click away. To access these services for the first time, you will need to call in to reception to collect a login form.  You will need to bring with you two forms of ID (one must contain a photograph and the other must have proof of address).

Surgery Closed for Protected Time for Learning

The Practice is supported by Scarborough and Ryedale Clinical Commissioning Group to provide and facilitate  important  training and learning events for practice staff to help them keep up to date with relevant information to carry out their job and continue to deliver the services at the practice.

When the surgery is closed, there will be an On-Call service running during these events and these dates will be displayed in the surgery premises, on the main entrance door, main reception areas and on the Scarborough and Ryedale Clinical Commissioning Group website.

Please remember to collect repeat prescriptions outside of these times and any test results will be available the following day after 2pm.

The practice will be closed from 12.30pm on the following date:-

Tuesday 25th February 2020

If you require urgent medical assistance which cannot wait until the surgery re-opens please call 1-1-1.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

NEW PATIENTS: to start your registration process online please CLICK HERE

To accept your registration we will need to see two form of ID (one must contain a photograph and the other must contain proof of address)

(do not use this form for registering for online prescriptions appointments etc.)

Patient Online Access

In response to NHS England's Patient Online Programme 'Improving Patient Experience' we are now offering On line Services to patients.  For more information about the Patient Online Programme visit:

https://www.england.nhs.uk/ourwork/pe/patient-online/

Patients have been telling us that they want to be offered more convenience, choice and control in how they access GP services.  If you wish to, you can now:

Book appointments on line

Request repeat prescriptions for any medications you take regularly

Amend/update your contact details

View test results

View elements of your medical record

(Site updated 10/02/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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