Appointments 

Consultations with the doctors are by appointment and can be booked by calling at Derwent practice or by telephoning (01653) 600069.  When you make an appointment we will send you a confirmation text and a reminder the day before your appointment.  If you do not attend your appointment we will contact you by text.

All medically urgent cases will be seen the same day.

GP-On-Line Consultations

Please click the link below to start an online consultation with a GP.

https://florey.accurx.com/p/B82025

Telephone Advice

Often a word with the doctor can save an appointment.  The receptionist will be able to tell you the time your doctor deals with telephone enquiries.

What happens if I miss my telephone call?

Please click the link below to view our 'Did Not Answer Policy'

Did Not Answer Policy

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Extended Access Service 

During the Covid-19 pandemic we are still offering appointments outside of core hours throughout Ryedale to provide services 7 days per week.  These appointments are likely to be telephone or video calls.  If you do require an appointment between 6:30-8pm weekdays or on weekends, please speak to reception about availability.  Please note that appointments during Extended Access hours may be offered at Derwent Practice or at GP practices in Ampleforth, Sherburn or West Ayton. 

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

Please note that all incoming and outgoing calls are recorded for training and monitoring purposes.

Home Visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

If you do need a home visit, you can help us by calling reception before 10:00am.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less .

Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Training Practice

Training for Doctors and future Doctors

The practice participates in the advanced training of qualified foundation year doctors in their 2nd year. Our foundation years doctors are fully qualified doctors and have worked for one or more years in hospital posts. They work with us for a period of time to share all aspects of medical care. Video cameras are sometimes used for training but you will be informed in advance if your consultation is to be recorded and you have the right to refuse.

Medical Student Training

The practice is a teaching practice attached to the Imperial College London and Hull/York Medical School. We occasionally have medical students working with us for short periods. This is one of the few opportunities for medical students to see patients in a community setting. We hope you will co-operate with us in giving students this valuable experience. You do have the right not to have a medical student present during your consultation.

Postgraduate Medical Education

As a teaching practice, it may be necessary for your doctor to attend medical education courses, thus reducing their surgeries. This is necessary to maintain high standards of medical care and education.